Privacy Policy

Privacy Policy

Effective Date: February 1, 2026

Clovis Wellness & Healing Center ("Clovis Wellness," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at cloviswellness.website, contact us by phone, or receive treatment at our facility located at 199 N Fowler Ave, Clovis, CA 93619. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name, date of birth, and gender
• Contact information including email address, phone number, and mailing address
• Emergency contact information
• Insurance and billing information
• Government-issued identification numbers
• Employment and financial information relevant to treatment admissions

Health Information

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health diagnoses and treatment plans
• Prescription and medication information
• Lab results and clinical assessments
• Progress notes and discharge summaries

Usage Data

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Device type and screen resolution
• Date and time of website visits

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and coordinate your addiction treatment and clinical care at our facility
• To process admissions, verify insurance coverage, and manage billing
• To communicate with you regarding your treatment, appointments, and aftercare planning
• To comply with legal and regulatory obligations, including state and federal healthcare laws
• To improve our website, services, and patient experience
• To respond to your inquiries and provide customer support
• To send relevant information about our programs and services, with your consent
• To maintain the safety and security of our facility, staff, and patients
• To conduct quality assurance and internal training

Information Sharing and Disclosure

We do not sell, rent, or trade your personal or health information to third parties. We may share your information in the following circumstances:

• Treatment providers: With other healthcare providers involved in your care, as permitted by law and with appropriate authorization
• Insurance companies: To verify coverage, process claims, and coordinate benefits for your treatment
• Legal requirements: When required by law, court order, subpoena, or government regulation
• Business associates: With trusted third-party vendors who assist in our operations (e.g., billing, IT services), bound by confidentiality agreements
• Emergency situations: When necessary to prevent a serious threat to your health or safety, or the health or safety of others
• With your consent: When you provide written authorization for us to share your information with specified individuals or organizations

For substance use disorder treatment records, we adhere to the additional protections provided under 42 CFR Part 2, which restricts the disclosure of these records without your written consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies include:

• Essential cookies: Required for website functionality, such as navigation and access to secure areas
• Analytics cookies: Used to collect anonymous data about how visitors use our website, helping us improve content and usability
• Functional cookies: Remember your preferences and settings to provide a more personalized experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies to collect Protected Health Information (PHI).

Your Rights

You have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal and health information we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete information in your records
• Right to deletion: You may request that we delete your personal information, subject to legal and regulatory retention requirements
• Right to restrict processing: You may request that we limit how we use your information in certain circumstances
• Right to data portability: You may request your information in a structured, commonly used format
• Right to withdraw consent: You may withdraw consent for certain data uses at any time, without affecting the legality of processing conducted prior to withdrawal

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

HIPAA Notice

As a licensed addiction treatment facility, Clovis Wellness & Healing Center is required to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This section provides additional information about how we handle your Protected Health Information (PHI).

Protected Health Information (PHI)

PHI includes any individually identifiable health information that we create, receive, maintain, or transmit in connection with your treatment. This includes medical records, treatment plans, billing information, and any other information that can be used to identify you and relates to your past, present, or future health condition or treatment.

Patient Rights Under HIPAA

• Right to inspect and copy: You have the right to inspect and obtain a copy of your PHI maintained by our facility
• Right to request amendments: You may request that we amend your PHI if you believe it is incorrect or incomplete
• Right to an accounting of disclosures: You may request a list of instances where we have disclosed your PHI for purposes other than treatment, payment, or healthcare operations
• Right to request restrictions: You may request restrictions on certain uses and disclosures of your PHI
• Right to confidential communications: You may request that we communicate with you about health matters through a specific method or at a specific location
• Right to a paper copy: You have the right to obtain a paper copy of our Notice of Privacy Practices at any time
• Right to file a complaint: If you believe your privacy rights have been violated, you may file a complaint with our facility or with the U.S. Department of Health and Human Services

Our facility maintains physical, electronic, and procedural safeguards to protect your PHI in accordance with HIPAA requirements. All staff members receive regular training on privacy and security practices.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication protocols
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Physical security measures at our treatment facility
• Secure disposal of records and electronic media

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your information, please contact us immediately.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 18 without proper consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy and post the revised version on our website. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us:

• Email: [email protected]
• Phone: (559) 578-9714
• Mail: Clovis Wellness & Healing Center, 199 N Fowler Ave, Clovis, CA 93619

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.